Bulb Energy review 2020: should you switch?

internet alarm clock

Bulb Energy is the UK’s fastest-growing green energy supplier. Launched in 2015, Bulb Energy started as an idea between friends Amit Gudka and Hayden Wood. Today, it supplies 1.4 million homes with affordable, renewable energy, and boasts a raft of positive customer reviews. So should you switch to Bulb Energy? 

To find out, we conducted a huge energy comparison, looking at the best energy deals from the UK’s leading suppliers to evaluate value for money – as well as each provider’s track record for good customer service, their green credentials and more. In this Bulb Energy review we’ll tell you everything you need to know, to help you decide whether to make the switch to Bulb. 

Bulb Energy: price

Bulb Energy: quick stats

Green electricity: 100%
Green gas: 10%
Carbon offsetting: yes
Tariffs: one
Customer service: 5 stars (Trustpilot)
Energy Switch Guarantee: yes
Exit fee: none

Bulb Energy tends to be found at the cheaper end of the energy market in England, Scotland and Wales. As with all energy companies, the price you pay depends on where you live (you can find Bulb’s tariff details for your area here). However, according to independent energy switching site Energy Helpline, the average UK home supplied by Bulb Energy pays £975 for gas and electricity every year, based on a typical annual consumption of 3,100 kwh electricity and 12,000 kwh gas. 

That makes Bulb Energy around £273 (or 17%) cheaper than Big Six standard deals – which cost the average household £1,172 by comparison. Altogether, Bulb’s 1.4 million customers make an annual saving of some £380 million.

(Image credit: Bulb)

Bulb is competitive in the green energy space, too. In September 2018, its tariff for a central London postcode offered one kwh of electricity for 13.0p – compared to 17.4p (plus £5 per month) at Ovo Energy; 14.3p at Octopus Energy; and 20.6p at Green Energy UK. By contrast, British Gas sends 100% green electricity to the same postcode for 17.4p per kwh, and charges an exit fee if customers leave before the year is up. 

Speaking of exit fees, Bulb Energy doesn’t charge them. Plus, if you refer a friend to Bulb, you’ll both get £50.

How green is Bulb Energy?

Bulb Energy supplies 100% renewable electricity. For every unit used, the company ensures a unit is produced and put on the grid by a renewable source including solar, wind and hydro.

It does this in two ways. Firstly, Bulb Energy has direct relationships with renewable generators across the UK to purchase its output – electricity comes from sources such as Llyn Brenig Hydro in North Wales, for example. Secondly, the company also buys renewable energy directly from the wholesale market. 

Green gas is notoriously harder to supply. Bulb offers 10% green gas – that’s around average for a green energy supplier – produced from renewable sources such as food and farm waste. 

However, Bulb Energy’s gas is 100% carbon-neutral. The company offsets the rest of the gas it supplies by supporting carbon reduction projects around the world. In September 2018, for example, it offset its millionth tonne of carbon through its work with ClimateCare to fund solar and wind farms in India, rainforest protection in Sierra Leone, clean gas in China and clean-cooking stoves in Ghana and Kenya. (Read more about where Bulb’s energy comes from.)

Bulb Energy: tariff

Bulb Energy offers a single tariff, called Vari-Fair, which moves with the company’s wholesale energy costs. If the tariff goes up, Bulb gives customers 30 days’ notice. 

Bulb signed up to the Energy Switch Guarantee three years ago and started publishing its results in full last year – the first energy supplier to do so. For a second quarter in a row, it’s meeting all of the standards. And as we’ve mentioned, there’s no exit fee, either.

Bulb Energy: customer service

Customers can telephone, email or contact Bulb Energy via Facebook Messenger. When we called, the phone was answered within 11 seconds, and the person on the end of the line was very helpful and informed. 

The company has also built simple digital tools that let you help yourself via your account or the mobile app; or talk to staff, and other customers, via Bulb’s community page. 

Bulb Energy: user reviews

An impressive 90% of Bulb’s 25,000 Trustpilot reviews were rated excellent when we checked in October 2019, and only two per cent poor – giving it a five-star rating overall. Customers highlighted the company’s clear communication and competitive prices, and the ease of its switching process. 

BBC Watchdog has also ranked Bulb as the No 1 supplier for service based on its lower average number of complaints. Meanwhile, earlier in 2019, the company scooped awards from uSwitch, including ‘Easiest to switch to’, ‘Best deal for you’, and ‘Best green services.’

Bulb Energy: do you need a smart meter?

Although Bulb encourages its customers to get a smart meter, and will supply one, its single ‘Vari-Fair’ tariff means you are not obliged to have one installed. 

Bulb Energy: switching

How easy is it to switch to Bulb? It’s very straightforward. Give Bulb your meter reading(s), and the company will tell your supplier you’re switching. If your old supplier charges you for leaving, Bulb will refund you. 

Bulb Energy: should you switch?

(Image credit: Bulb Energy)

There are a lot of excellent reasons to switch to Bulb Energy. We don’t just think Bulb is one of the best green energy suppliers in the UK – we think it’s one of the best energy providers, full stop. 

Bulb’s single tariff means no deliberation, and it’s also one of the cheapest in the market. The company’s customer reviews are also consistently good, most notably its five stars on Trustpilot. However, if you want 100% green gas, you have only one port of call: Green Energy UK. You’ll pay much more for your fuel there, though.

Leave a Reply

Your email address will not be published.

Share via
Copy link
Powered by Social Snap